1. Shipping Time 

All orders are subject to a 24-72 working hours processing period before shipping.
We uses the best carriers in the business, but we are unable to offer same-day shipping service or guarantee overnight or 2nd-day delivery.

The shipping period mentioned in the below guide does not include the order processing time.

2. Shipping Methods: Free delivery to most of countries (in addition to Egypt)

All orders will be shipped by registered airmail (default) , taking 3-15 business days to deliver.

*Please note that delivery may be delayed on weekends and holidays.

Be Noted: We cannot deliver to the following areas:

1.Affiliated Islands.

2.Remote regions.

3.PO BOX/APO/FPO Military Address.

4.South African addresses that contain the keywords box, posbus, plot, plaas, Farm, plaas, private bag, privaat sak.

5.Where war/public health event/natural disaster is happening.

6.Other restricted areas.

3.How to track

Your package can be tracked on the website: https://17track.net/en with a tracking number that we update in your account.

4. How to Expedite Shipping Your Order

Please fill in the complete delivery address, including the name of the recipient, the company name, the apartment number, floor number, street name, and effective phone number to avoid delay or loss of parcels. If the parcel is lost due to subjective reasons such as address failure, We cannot be responsible.

We use a third-party address verification system, so please enter your address information exactly as it appears on your credit card billing statement.
Incorrect information may cause a delay in the processing or shipment of your order.

If your order is returned as undeliverable from our shipping partners, you will need to place a new order. Please contact Customer Support to resolve your payment issue at service@easyjoyance.com.

Save time and avoid frustration by entering the address information in the appropriate boxes and by double-checking for typos and other errors.

5. About Customs Tax

We offer free shipping and cover tax via default shipping method, customers do not need to worry about anything for taxes.
But some Taxes may apply to imported goods/services and is regulated by the country’s law. We are not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.

If the package cannot be delivered or returned normally because the buyer does not cooperate with customs clearance/payment of customs duties, Refund won’t be processed if the buyer doesn’t complete customs. Buyers can neither receive the product nor refund finally. 

*For EU Taxes

We generally will need to collect VAT on sales of goods delivered to EU consumers, including circumstances where goods are delivered from outside of the EU, or where goods are shipped from within the EU where the seller is established outside the EU.

If any logistics delay occurs, you may send an email to service@easyjoyance.com and we will do our best to contact the logistics company to help resolve the issue.